Shipping & Payment
Shipping Fees
Customers are responsible for covering shipping fees, which are determined by the destination country and parcel size. You will find the details at the checkout stage.
Dispatch Time
Orders typically take 5-7 days for processing and dispatch. Please allow up to 1 month for bespoke items.
Worldwide Shipping
We do offer worldwide shipping; however, shipping fees are not included. Please note that for orders outside the UK, import taxes may apply upon delivery.
Payment Methods
All prices are listed in British pound sterling. While alternative currencies are available on the site, exchange rates are subject to your card company's policies. Payment methods are displayed at the checkout stage.
Return & Exchange
Order Cancellation and Returns
All sales are final. Once your order is placed and paid for, it cannot be cancelled or returned.
Criteria for Damaged or Faulty Items
Damage such as broken pieces, handles, or cracks that impact functionality is eligible for replacement. Please note as each item is handmade, minor imperfections contribute to the unique craftsmanship and are not considered faults.
Damaged or Faulty Items
If you receive a damaged or faulty item, please photograph it and report the issue within 7 days of receipt. Depending on availability, we will replace it with the same or similar item.
Change of Delivery Information
Once your order has been paid for, changes to delivery information cannot be accommodated. Please ensure accuracy at the time of purchase.